📍 Location: Thiruvananthapuram, Kerala
🏢 Company: Indegene Pvt Ltd
🎯 Position: Patient Care Advisor (Oncology)
🕒 Experience Required: 1 – 8 Years
🎓 Qualification: B.Pharm, BSc (Life Sciences), or related field
💼 Job Type: Full-Time (On-Site)
🩺 About the Company
Indegene is a technology-driven global healthcare solutions provider known for empowering pharmaceutical and life sciences companies through innovative digital and patient-centric solutions. Their work combines empathy, clinical excellence, and tech innovation, making them a fast-growing leader in healthcare transformation.
🩻 About the Role – Patient Care Advisor (Oncology)
This role offers a rewarding opportunity for healthcare professionals who are passionate about direct patient engagement, especially in oncology support programs. As a Patient Care Advisor, you’ll help patients adhere to cancer therapy, report adverse reactions, and stay compliant with treatment timelines.
This is not just a back-office role—it involves direct field visits, stakeholder coordination, and impact-driven counseling.
🧠 Key Responsibilities
✔ 1. Patient Engagement & Counseling
- Act as the main point of contact for oncology patients enrolled in support programs
- Conduct regular telephonic and in-person counseling sessions to improve treatment adherence
- Educate patients and caregivers about therapy timelines, precautions, and medication schedules
- Address emotional or psychological resistance to treatment and support continuity
- Ensure predefined healthcare touchpoints are maintained to deliver optimal outcomes
✔ 2. Adverse Event & Complaint Reporting
- Identify and report adverse drug reactions (ADRs) and market complaints following company SOPs
- Maintain accuracy and completeness while documenting events in CRM and internal tools
- Flag any critical patient safety issues to internal teams immediately
- Ensure zero-delay reporting to meet pharmacovigilance expectations
✔ 3. Stakeholder & Physician Coordination
- Collaborate with oncologists, prescribing physicians, and hospital coordinators to ensure synchronized patient care
- Liaise with internal quality, compliance, and operations teams to resolve care delivery gaps
- Resolve queries using standard FAQ templates and escalate complex cases appropriately
- Attend field visits for specific patient interactions or review meetings
✔ 4. Operational Documentation & Reporting
- Accurately maintain patient records and progress reports using digital tools
- Ensure timely submission of all documentation and meet internal Service Level Agreements (SLAs)
- Participate in periodic training sessions, review calls, and program audits
- Contribute to data integrity and reporting excellence
📚 Eligibility Criteria
| Category | Requirement |
|---|---|
| Education | B.Pharm / BSc (Life Sciences) or related |
| Experience | 1–8 years in patient care, preferably oncology |
| Location | Thiruvananthapuram (On-site) |
| Tools | CRM tools, MS Office (Excel, Word, Outlook) |
| Languages | English (fluent), regional language (preferred) |
🧩 Soft Skills Required
- 👂 Empathy & Listening: Ability to support emotionally sensitive patients
- 🧠 Problem-Solving: Quick thinking to manage real-time queries or medical escalations
- 📞 Communication: Professional fluency in English and one regional language
- 🤝 Team Spirit: Ability to collaborate with remote and on-ground teams
- 💼 Independence: Self-starter mindset with good time and task management
🌍 Why Choose Indegene?
Joining Indegene means working with one of the few life sciences employers that truly blend clinical empathy and technology innovation. You get to work on real-world patient outcomes while staying connected to digital solutions that shape future healthcare delivery.
Key Benefits:
- 🚀 Fast career progression with global exposure
- 🏥 Meaningful patient impact work
- 🧬 Digital health transformation ecosystem
- 📚 Ongoing skill and compliance training
- 💼 Work-life balance, competitive compensation, and insurance support
📌 How the Role Contributes
This isn’t just a desk job. You are a direct enabler of patient success.
Here’s how:
| Activity | Outcome |
|---|---|
| Patient Counseling | Improved adherence and fewer dropouts |
| AE Reporting | Ensures drug safety and compliance |
| Data Management | Clean, audit-ready records |
| Stakeholder Coordination | Better treatment continuity |
✈️ Travel Requirements
While the job is based in Thiruvananthapuram, occasional local travel may be required to meet patients, attend training or stakeholder meetings. Travel costs and support are generally covered by the company as per policy.
🔄 Career Growth Path
| Level | Title |
|---|---|
| Entry | Patient Care Advisor |
| Intermediate | Program Coordinator / Team Lead |
| Senior | Regional Operations Manager |
| Strategic | Patient Program Strategist |
📢 Final Note
If you are a life sciences graduate or pharmacist who enjoys one-on-one patient interaction, data-driven counseling, and creating a direct impact in oncology treatment support, this role at Indegene offers the perfect blend of purpose, performance, and personal growth.
📅 Don’t miss the chance to join a global company that leads in patient-centric innovations.
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